Intelligent Agent

Before creating a ticket, you can chat with and consult our Agent, powered by Atlassian Intelligence. This tool uses the history of incidents and official documentation to provide you with quick solutions.

Chatting with our Agent reduces support times and provides useful information for resolving specific problems. For this reason, Anjana Data recommends that you start a chat with the agent using the dedicated button before opening any ticket.

This will open a conversational assistant in which the user should include all information about the support they need, the context, tests performed, results, etc. The more information provided, the better responses our agent will be able to give.

If in a first iteration the agent does not find the right answer, you can continue the conversation until a solution is found.

It is important to rate the result of the support provided, as this will help it give better responses.

If the Agent does not resolve your issue, you can create a ticket directly from the conversation by indicating that it was not helpful.

This ticket will include all the information you have shared with the agent, avoiding the need to re-enter information provided previously.

Once the ticket is created, you can always add more information and files if necessary.