If the Agent does not resolve your issue, you can create a ticket directly from the conversation and the system will automatically attach the context of your previous interaction with the Agent.
It is also possible to create the ticket from the Support Portal landing page by following these steps:
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Access the portal via the URL (https://support.portal.anjanadata.com/ )
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Select the type of support you need by choosing from the following options:
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Suggest a new feature: This ticket type allows you to make suggestions for including new functionalities and capabilities in the platform. These suggestions will be analysed and evaluated with regard to the platform roadmap.
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Query: This ticket type allows you to submit queries about the configuration, operation or installation of the platform to resolve doubts or learn more details about the platform or installers.
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Incident: This ticket type allows you to report incidents related to the platform or services offered by Anjana Data — service outages, ports, connectivity, vulnerabilities, exposures, etc.
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Technical support: This ticket type allows you to request expert support related to the installation, update and operation of the platform for a specific problem.
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Provide as much information as possible and add attachments for further detail. Note: As information is added, Atlassian Intelligence will offer references to related documentation that may help you and thus avoid creating the ticket.
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Review the content before submitting. Note: If during the review you consider that the selected ticket type is not the most appropriate, it can be changed without starting from scratch, using the dropdown selector.
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Submit the ticket using the Send option.
Support and escalation
The portal will show you the status of the ticket at all times, with full visibility into its progress and any possible escalations. For more details on each status, refer to the specific section for each ticket type.